Contact US
We pride ourselves on excellent customer service. If there’s anything we can do to help you, our dedicated support team will happily give you all the assistance you need.
Alternatively, you may find an answer to your question in our Frequently asked questions section. However, for a specific query, please contact us using the details below:
Our goal is to provide the highest quality of service to each and every customer, but we recognise that things do occasionally go wrong. If you have a complaint, you can view our complaints procedure here:
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Contact: |
Phone/ Email: |
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0870 847 0700
Monday to Friday 8.00am – 7.00pm, Saturday 9.00am – 5.00pm.
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01908 301 090
Monday to Friday 8.00am – 9.00pm,
Saturday 9.00am - 6.00pm,
Sunday 11.00am - 5.00pm.
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Telephone (whilst in the UK):
0800 777 146 Telephone (whilst in Europe): 0044 208 666 0627 |
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0870 242 6200
Monday to Friday 8.30am – 5.30pm.
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0870 241 6225
Monday to Friday 8.30am – 5.00pm, Saturday 9.00am – 1.00pm.
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0870 240 1110
Monday to Friday 8.30am – 5.00pm. |
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0871 230 6670
Monday to Friday 8.30am – 5.00pm. |
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01789 722 465
Monday to Friday 8.30am – 5.00pm. |
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0845 606 6310
Monday to Friday 8.30am - 6.00pm, Saturday 9.00am – 2.00pm (calls may be recorded).
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0800 056 8806
Lines open 24/7 (calls may be recorded).
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Please note: in 2008 we changed our Insurance provider. Please refer to your policy documents to check the underwriter of the policy.
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General enquiries
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0870 847 0700
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Payment Protection Insurance claims
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0870 720 0742
Open hours for the Pinnacle Customer Service and Claims Contact Centre are:
Monday to Friday 8.30am – 6.00pm
Saturday 8.30am – 1.30pm |
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Protection, Protection Plus and Assurance claims
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0870 729 6127
Open hours for the Pinnacle Customer Service and Claims Contact Centre are:
Monday to Friday 8.30am – 6.00pm
Saturday 8.30am – 1.30pm
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For making claims or getting back to work
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Please note: in 2008 we changed our Insurance provider. Please refer to your policy documents to check the underwriter of the policy.
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General enquiries
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Finance GAP Insurance and Invoice GAP Insurance claims
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0845 136 8440
or please visit Mapfre assistance |
